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Refunds & cancellations

Cancel any time.

You can cancel your plan at any time from your account or by message. Cancellation stops future renewals.

Visits

If a provider decides treatment is not appropriate for you, the visit fee is refunded in full.

Medication

Prescription medication that has already been dispensed by the pharmacy cannot be returned or refunded, for safety reasons, except where it arrives damaged or incorrect.

How to cancel

From your account dashboard, or by messaging the care team. Confirmation is sent by email.

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