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Complaints & adverse events

We want to hear it.

Complaints

If something has gone wrong, message the care team from your account or use the contact details published before opening. Complaints are acknowledged within two business days and reviewed by the medical director where they concern care.

Adverse events

If you experience a side effect that worries you, stop and message your provider. If it is severe, call 911. Adverse events are reported to the dispensing pharmacy and, where required, to the FDA MedWatch program.

Regulators

You may also contact your state medical board or state board of pharmacy.

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